G3G as your SAP Services Partner
Joining forces with G3G as your SAP Partner means accessing a wealth of expertise, resources, and support to drive your business growth and foster innovation
- We act as agents of SAP and hold the contract to sell licences.
- We provide Level 1 and Level 2 technical support.
- We perform maintenance activities on your system.
- We provide SAP with connectivity to your production system.
Choosing the right SAP VAR is a crucial decision, and we’re here to make that choice easier for you. With a proven track record of successful implementations and a wealth of positive client testimonials, we bring extensive industry-specific expertise to the table. We offer a comprehensive range of services tailored to your needs and prioritise exceptional customer support. Let us demonstrate how our approach aligns with your goals and ensures a smooth, successful implementation.
- We are a Partner Centre of Expertise (PCOE).
- We provide a dedicated Client Manager.
- We only employ highly skilled, industry-experienced consultants.
- We leverage our partnership with SAP EMEA to request remote services and expedite incident resolution.
- Support engagement plan created at the outset.
- Quarterly system review to provide recommendations.
- Quarterly snapshot of your SAP licence position (pre-audit).
- Execute S/4HANA readiness check and discuss outcomes with you.
Organise comprehensive technical quality checks through advanced remote services designed to minimise technical risks and identify optimisation opportunities. These services provide thorough evaluations of systems and processes, ensuring adherence to quality standards and uncovering areas for enhancement.
By leveraging cutting-edge technology, remote quality checks offer a reliable, efficient, and cost-effective solution to maintaining high technical standards and driving continuous improvement.
Standard Service: Collaboration & Empowerment
- Advice from Partner’s Enterprise support organisation.
- Partner support and guidance during mission-critical situations.
- SAP Community (exchange ideas).
- Annual Licence audit submission on the client's behalf.
G3G Value Adds
- Customer Engagement plan – Forward planning of key system activities, better Resource alignment.
- Licence Audit + Annual licence usage check and audit review prior to final submission to SAP.
- Access to expert licencing advice.
- Quarterly VAR Report – Critical recommendations, maintenance phases, licence consumption, inactive users, and support entitlements.
Standard Service: Innovation & Value Realisation
SAP Solution Manager - inc. all processes, tools, services, and an organisational model to manage SAP and non-SAP solutions throughout the complete application lifecycle. Includes weekly EWAs (Partner SolMan can be used if required).
Technical Quality Checks – remote services, which help to reduce technical risk and outline optimisation potential. At least one per system, per annum from portfolio of 15+ Technical Quality Checks (TQCs) (requested by Partner on your behalf).
Customer Value experience engagement tools –
- One per annum requested by Partner on client's behalf
- SAP Innovation and Optimisation Pathfinder
- Transformation navigator
- SAP Solution Manager value report.
G3G Value Adds
- SAP S/4HANA Readiness Assessment.
Standard Service: Mission-critical Support
- Incident Management backed up by SAP for software faults.
- SLA between SAP and Partner.
- Partner Development system available to support issue resolution if required (SAP instituted requirement).
- 24X7 Production down time support (P1).
- Access to a global network of support engineers.
G3G Value Adds
- Early Watch Alert recommendations – Analysis of EWA reports on your behalf and provision of informed recommendations.
Client Value Experience Tools
Realise value opportunities by leveraging available tools focused on innovations and business outcomes. One per annum requested by Partner on your behalf including:
- SAP Innovation and Optimisation Pathfinder.
- Transformation navigator.
- SAP Solution Manager value report.
- S/4HANA Readiness Assessment.
SAP Solution Manager
Efficiently manage IT and smoothly introduce new functionalities to meet business requirements.
Technical Quality Checks
At least one per system per annum from portfolio of 15+ Technical Quality Checks (TQCs) (requested by Partner on your behalf).
Choose G3G as your
SAP VAR partner
Embark on a transformative journey of innovation, collaboration, and success.
